FAQs for Professional Development & Student Events

All cancellations must be made in writing via email to events@hoddereducation.co.uk. If the cancellation is made at least 15 days before the event takes place, there is no charge. If you contact us within 14 days of the event date, the full charge will apply. Please see our Terms and Conditions for details.

Hachette UK Distribution will send an invoice on the day that the event takes place. It will be emailed to you and your finance department.

Your finance department may issue you with a purchase order (PO) number that they need us to put on your invoice. Please check with your finance team if you need a PO number before you make the booking. If you don’t, you can leave that field blank when making the booking.

We will be happy to answer any content-related questions for you. Please email your questions to events@hoddereducation.co.uk or call us on 01295 222777.

During the booking process, you can add the name and email of the delegate attending. The initial confirmation email will be sent to the account holder, but the final details (event information) will be sent to the teacher attending.

We try to organise additional dates for events that sell out. We also have a waiting list system available on the website and we recommend that you provide your details for this purpose, so we can contact you if a place or a new date becomes available.

If you have not received a ‘Thank you for attending’ email by the end of the next working day, please contact us on 01295 222777 or events@hoddereducation.co.uk.

We are committed to ensuring that our events are accessible to every teacher and every student. Find out more about the measures in place on our accessibility page.

You can change the name on your booking by calling 01295 222777. If you would like to change to an alternative date (subject to availability), please email events@hoddereducation.co.uk.

If your event has taken place and you have not received your invoice, please contact Hachette UK Distribution on 01235 827720 or education@hachette.co.uk.

For online events, we send out surveys to all delegates after the event. There is also a Hodder Education representative present on Zoom at all times during an online event, who you can contact via the Chat.

At in-person events, a Hodder Education representative is present on site all day. Please do refer any questions or concerns that you have to the representative in the first instance. If they are unable to resolve the matter immediately, please convey your feedback via the forms provided on the day or via email to events@hoddereducation.co.uk.

We welcome and appreciate all feedback as it enables us to keep providing quality events.

We ask that you follow your own establishment’s guidelines relating to booking a professional development course or student event. We take all bookings on the assumption that any necessary authorisation has been agreed prior to making the booking with us.

The account holder will receive an email within 48 hours of making the booking. Please note, this does not show the delegate’s name if it is different from the account holder. Final details will be emailed to the delegate approximately 3 weeks before the event takes place.

All the resources produced for our events remain the intellectual property of the course presenter(s). If the presenter has given permission for content to be made available, this will be shared with you on the next working day after the event. You will receive a ‘Thank you for attending’ email containing a link to a shared folder, where you can download the resources. Please note, the shareable link will only be available for 6 months from the date of the event.

We’re afraid that this is not possible, as the notes remain the intellectual property of the course presenter(s).

You will be sent a Zoom invitation link via email 3 working days before the event with full instructions.

Option A
Click the link, which will take you through to Zoom where you will be prompted to open Zoom Meetings. If you are logged in already, you will be asked to join the waiting room, if not please log in and join the waiting room.

Option B
Open the Zoom desktop application on your computer, click ‘Join Meeting’ and paste in the link from your invitation email. It will automatically shorten to the 11 digits at the end of the link.

Please ensure that your display name in Zoom enables us to clearly identify you/your booking. Once the host has confirmed your name, you will be admitted to the event.

Please ensure that you have downloaded the Zoom desktop application prior to the event. This can be downloaded from zoom.us/download. If you are unable to download Zoom, you can join from your internet browser.

You will need to log in to Zoom at least 15 minutes before the official start time to check that your audio and video are working correctly.

You will only be able to access the Zoom session on the day of the event, around 15 minutes before the start time, when the host opens the room. You will be entered into a waiting room and admitted when the webinar is due to start.

Please ensure that you have selected the correct audio output device. In the Zoom desktop application, please click the grey microphone symbol on the bottom left. This will bring up a new menu where you can check if your desired output device is selected. If it is not, please select it to hear the audio. If you are using the internet browser version of Zoom, please click the arrow on the microphone icon in the bottom left to ensure that you have selected the correct speaker/microphone.

If you have purchased one login, this will allow you to access from one device. Multiple attempts with the same login will be removed from the session.

Yes, the recording will be emailed to you the next working day after the event, along with the resources shared during the webinar. This will be valid for 6 months from the date of the event.

You will need a good internet connection and either the Zoom desktop application or you can log in via your internet browser. You will also need a microphone, speakers or another audio device to be able to participate.

Please check your invitation email for a link to a folder where you can download the resources. If there is no link in the email, there are no resources to download.

Please ensure that your display name in Zoom enables us to clearly identify you/your booking. If you have done this and are still not being accepted, please contact us on 01295 222777 or events@hoddereducation.co.uk.

You should not require a username or password. Once you’ve clicked on the Zoom link in your invitation email, please add your name and enter the waiting room. Please ensure that your display name in Zoom enables us to clearly identify you/your booking.

This is up to you. You don’t need a webcam to access an online event. The presenter(s) will communicate with you/your students via audio. You can communicate with them via audio or the chat function.

Yes, you can purchase a recording. Contact us on01295 222777 or events@hoddereducation.co.uk to arrange this. Please be aware that the recording is valid for 6 months from the date that the event took place.

Final venue details will be sent 2–3 weeks before the event to the email address provided for the delegate who is attending. If you have not heard from us within 2 weeks of the event date, please get in touch on 01295 222777 or events@hoddereducation.co.uk.

There is no dress code. Most delegates wear smart-casual clothes.

A hot and cold buffet lunch is provided at all in-person teacher workshops. Please let us know if you have any dietary requirements by emailing events@hoddereducation.co.uk.

Provisionally book the maximum number of places that you may require. This does not mean that you are guaranteed seats, it’s an indication that you are interested in bringing your students to the event. You will be required to confirm your final numbers closer to the date of the event.

Once you have confirmed your final numbers with us, you cannot decrease the number of places for which you will be invoiced. However, if you wish to bring more students, please contact us as soon as possible so we can check the availability for you.

We can provide a ‘pre-event pack’ for all student enrichment/revision days that contains the following:

• Risk assessments, health and safety reviews and first aider contact details at the venue
• Maps, parking details, access points and information about prayer rooms
• A template for a permission slip that can be amended

Please contact us on 01295 222777 or events@hoddereducation.co.uk if you wish to receive this pack and we will be happy to send it to you.
 

To secure your seats, contact us on 01295 222777 or events@hoddereducation.co.uk with your confirmed number of student and teacher places. If you do not confirm your places, we will contact you via email, 8 weeks before the event takes place. If we don’t hear back from you, we will send final chaser emails (6 weeks before and 4 weeks before) requesting confirmation/cancellation before deleting your booking.

No, lunch is not provided at our student conferences. We recommend that all students bring their own food and drink as there might not always be food outlets near the venues we use.