Help & Frequently Asked Questions

Yes, if you’re ordering a non-digital product from our website, you will need to pay the following postal charges:

Orders to be sent to a UK address:

Standard Delivery: £3.50

Carrier: Royal Mail

Delivery time: 3-5 working days 

Rapid Delivery: £7.50

Carrier: Courier

Delivery time: 2 working days for orders placed before 11.00am

Orders to be sent to an address outside of the UK:

Shipping destinations outside the UK may incur import taxes, customs charges and courier brokerage fees payable by the recipient. These charges are determined by local customs authorities and/or couriers once the shipment reaches its destination and cannot be declared in advance. Any such charges remain the responsibility of the recipient, and Hachette Learning cannot accept liability for the costs imposed.

Prices may vary depending on order size and location.

Your order will be sent by airmail and should arrive within 2 weeks.

You will usually only be charged VAT on digital products that have no print version. However, if you subscribe to a package of digital products, VAT will be added.

To note, all of our product pages for digital products will display all prices excluding VAT.

If you are a non-UK customer, VAT charges may vary based on your location. If you’re unsure, please contact us and we will do our best to assist you.

All UK delivery options are fully tracked, you’ll receive a confirmation message once your order has been delivered.

Track your order

Just log in to your Hachette Learning website account, go to 'My Orders' and select the order you'd like to track, then click the 'Track Parcel' button.

If the tracking doesn’t show any updates or is blank, there may be a delay with the update of your tracking – don’t worry, it’ll update soon. Please allow until the estimated delivery date for your order to be delivered. 

Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)! 

If your order doesn’t arrive, please get in touch with our Customer Services team and we’ll do our best to help you.
 

Yes, we are happy to offer a full refund for books that are returned to us in a resalable condition within 30 days of purchase. Please contact the relevant team  with your original invoice and they will do their best to assist you. 

Please note, unfortunately, we are not able to accept returns or offer refunds on selected Hachette Learning products including CDs or downloads.

We publish a wide range of books, print resources, and digital devices to help teachers teach and students learn, wherever they are in the world. For schools and colleges, our experienced local teams are there to support you with tailored solutions, no matter your needs, For parents and learners, we're here to support your children throughout their education journey with the aim of accessible learning for all.

You can find out more about our publishing on the About Us page.

Only available to teachers within a school or college, an e-Inspection is a free-of-charge service that will allow you to view an online version of a print publication for a specified period (usually 30 days). 

To order an e-Inspection version, simply head to the product page, select ‘Order e-Inspection Copy’ and then click 'Add to basket'. Click the ‘Checkout’ button on the shopping basket pop-up when you are ready and follow the onscreen instructions to complete your purchase. Once your request is complete, you’ll receive an email with a link to view the online version, which you can then also share with your colleagues. 

If the book has already been published, you will receive the link immediately. Unfortunately, this option is unavailable for titles published before 2015. However, if the book is not yet published, you will receive your e-Inspection link as soon as it's available. 

If you have a valid promotional code, simply enter it into the 'Add promotion code' box as you checkout your order.

If you’re interested in receiving promotional codes, special offers or updates from us, we recommend you sign up for our eUpdates to be the first in the know. 

When using a promotional code, remember to check if it is valid against only a specific product or your entire basket. Please also keep in mind that unless otherwise specified:

(i) Promotional codes cannot be used on existing orders; and

(ii) Only one promotional code can be redeemed per order.

Institutions (Schools and Colleges)

Select the product(s) you wish to purchase and click 'Add to Basket'. When you are ready to pay, click 'Proceed to checkout' and follow the onscreen instructions.

If you already have a Dynamic Learning email username and password or a Philip Allan Magazines Online account, there's no need to re-register. Simply log in using those credentials. Alternatively, search to find your institution by entering the name and postcode, and register as a new user.

Institutions cannot change their delivery address.

Payment: You will be invoiced for your purchases at the institution address that you supply. You cannot pay using a Debit / Credit card.

Individuals

Select the product(s) you wish to purchase and click 'Add to Basket'. When you are ready to pay, click 'Proceed to checkout' and follow the onscreen instructions. 

If you do not have an existing account, you will need to register as an individual. 

You can change your delivery address.

Payment: You can pay using a Debit / Credit card.

Trade orders - UK and Export. Please contact our distributor to place an order;

Hachette UK Distribution ​

Hely Hutchinson Centre​

Milton Road​

Didcot ​

OX11 7HH

Tel: +44 (0) 1235 759555

Email: hukdcustomerservices@hachette.co.uk

Simply use the search bar at the top of the page to search for keywords, authors or subject areas. You can then refine your search results using the filters available, including curriculum, level or product type.

Alternatively, if you know what you're looking for, use the same search bar and enter the ISBN or the title of the product for more precise results.

Unfortunately no, we no longer offer an inspection copy service for print publications. Instead, if you wish to evaluate one of our print publications, you can request an e-Inspection copy from the product page

If you would still like to evaluate a physical copy, please contact your local Hachette Learning sales consultant by going to the Find a Sales Consultant page, and searching for the consultant in your area.

We have a dedicated support team for help with our digital products and platforms, plus a range of FAQs and training videos.

Visit the support centre.

A full list of our catalogues by subject can be found on our Catalogues page to view and download.

If you have a manuscript, book idea or digital learning material that you’d like to publish, we’d love to hear from you. Simply visit our Publish with Us page and complete the Author Contact form with as much information as possible and we’ll reply as soon as we can.

If you’re looking for electronic materials for visually impaired or print-disabled learners, this request must be made via RNIB Bookshare (formerly Load2Learn). Bookshare is a charity run by the Royal National Institute for the Blind that provides educational materials free of charge to VIP students in the UK. Please note that requests are accepted only from educational institutions on behalf of individual students.

If RNIB Bookshare is unable to fulfil your request, please contact vip@hodder.co.uk with the completed VIP permissions form  attached and we will do our best to help. Please note that email requests currently have a processing time of between four and six weeks, and you will be charged a fee for the digital file to reflect any costs charged to us.

Please note that the file we provide is a standard PDF format. We do not produce Braille or large print copies, but we are happy to work with visually impaired people and affiliate organisations to create accessible copies. 

We will send you emails relating to the areas of interest based on the preferences you chose during your registration process. For example, if you have selected 'English', we may send you details of new English titles, special offers and syllabus updates.

Please note that, if you choose to give us your email address, you will be signing up to receive eUpdates from Hachette Learning. We will not share your email address with any other company. For full details of Hachette Learning's Data Protection policy, please visit our Privacy Notice page.

Across the UK and around the world, our experienced Hachette Learning Sales Consultants are on hand to help you with all your resource needs.

Find your local sales consultant →

If you would like to learn more, please visit our rights and permissions page for more information.

If you have a question regarding any of our events, please visit our Events page  for more information.

If you've been having problems receiving emails related to your digital products subscription, or have not been receiving marketing emails that you've signed up for, please check your junk folder in case it has accidentally ended up there.

1. The email has ended up in the junk folder:

If our email has ended up in a junk folder, you can add it to your safe senders list to avoid this happening again. The way you do this depends on your email provider.

Hotmail

Open the email that went into junk. Click "Add to contacts" next to the email address.

Gmail

Open the email that went into junk. Click on the downwards arrow next to 'Reply' and click 'Add (email address) to contacts'.

Outlook 2003

Open the email that went into your junk folder. Click on "Add Sender to Senders Safe List'.

Outlook 2007

Open the email that went into your junk folder. Click 'Junk E-mail', then 'Add Sender to Safe Senders List'.

Outlook 2010

Click on the home tab, then 'Junk', then 'Junk Email Options', then 'Safe Senders'. Enter the email address of the email you received. Click 'OK'.

2. The email isn't in my junk email folder

If the email from us hasn't even got as far as your junk folder, please add our email address to your contacts list from scratch. This should solve the problem. If not, please contact us and we’ll do our best to help.